FAQ

General Services


What is Curfex?

Curfex is a secured online money transfer platform. We allow you to send currencies across the world timely at the lowest cost.

Where can I send my money from / to?

Currently, Curfex allows you to send money between the Hong Kong and South Korea corridor. We will be launching more Asian-Oceanic currencies soon, i.e. Australia, Indonesia, Singapore and Malaysia.
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How is Curfex different from other traditional and conventional money remittance platforms?

We pride our service platform for a number of reasons:

  • Curfex platform is the simplest, cheapest and most transparent way to send money overseas.
  • Online remittances with Curfex is seamless and hassle-free.
  • Our platform uses best security practices, including best-of-breed SSL certificates and daily website malware scanning.
  • Our entire process is cashless.

What services do Curfex not offer?

We do not accept cash as a mean of payment or remittance for your money transfer. For security reasons, it is important to know where the money is coming from before it is sent abroad.

Who can I contact for assistance?

You can contact us at anytime through our online chat platform or email us at questionit@curfex.com. We will get back to you as fast as we could send your money.

Money Transfer details


How much money can I send?

The maximum limit you can send depends on which country you're sending from since every country has different rules & regulations on money transfer. To check the limit for your particular transfer, simply enter how much you would like to send into our transfer calculator and it will alert you if you have exceeded the maximum.

How long will it take for the money to arrive?

Curfex understands time is of essence and we are committed to getting your money to its destination as fast as possible.

We pride ourselves on our proprietary money transfer system, and we never hold on to your money longer than necessary. Most transfers are delivered to your recipient within hours and we guarantee the transfer will not exceed 24-hour (excluding public holidays and weekends).

Things that can slow us down are:
  • Inadequate or inaccurate information for security validation
  • Bank holidays
  • Erroneous recipient details

How will you inform me about my transaction status?

After you submit a transfer, not only is the process accessible through your dashboard, we will also keep you informed of the status through email updates and reminders.

Is there a limit on the number of recipients to whom I can send money?

No. You can send money to as many people as you wish. Curfex's online platform incorporates an address book tool where you can enter and store your receivers' details for quick access the next time you want to send money to them.

Security


Why should I trust Curfex with my money transfers?

We are experts in online payments and remittances. Our company ethos is to provide value, convenience and more importantly, transparency and security to our users. Unlike traditional banks, our only focus is online money transfers. So we are able to give you cutting-edge solutions with personalised support.

Is Curfex's online platform safe?

Absolutely. We use advanced data security encryption to ensure all information sent between your web browser and our website remains private and secure. The servers we use to store your information are protected both physically and electronically and go through extensive random security checks for any suspicious activity. The servers reside behind a firewall and are not directly connected to the Internet. We regularly audit our security policies to ensure the protection of your personal data. All Curfex employees pass financial and criminal background checks as a condition of employment.

What document can I submit as an identity proof?

Any Government-authorized ID with a photo fixed in it is accepted as identity proof– the most common being a Permanent/Temporary Resident Card, Driver's License, Passport, National ID, etc. However, the IDs accepted differ from country to country.